PMS users only You can add additional guests to bookings whether the booking is confirmed, on hold, a quote or even checked in. There are several options depending on the scenario so please select the appropriate link for instructions. If the additional guest is staying in their own room, you can either add them as a […]
Category: Bookings
Cancel a Booking
PMS users only Some important information: When a booking is cancelled, all values (ie. charges) will be set to zero and any monies paid will remain and become a credit on the booking (which you can refund or charge as a fee). If the booking or any part of it has been invoiced, you must cancel […]
Pin a specific Unit to a Booking
PMS users only It is possible to ‘pin’ a booking to a specific unit ensuring that the booking cannot be moved to another unit by another member of staff. This can be extremely useful if your customer wants a specific unit. Video Demonstration View video Step by Step Instructions Version 4 Version 3 Version 4 Open the […]
Manage On Request Bookings
If you have set any of your rooms to be sold as On Request basis only (whether by setting the sell method or setting an On Request Threshold or Lead Time), iBex will send you email notification advising you of any request to make a booking. You can then either Confirm or Reject the booking in […]
Hold a Room / Pencil Booking
PMS users only Instead of making a confirmed reservation for someone, a client may ask you to hold the room for them. You can do this by selecting Hold instead of Book when making the booking and update it to a confirmed booking when required. A held booking will have a unit assigned to it. This means that […]
Create a Quote
PMS users only iBex allows users to create a quote for your customers and email it to them. This provides your customer with the details and a reference number so that you can easily convert it to a confirmed booking at a later date. A Quote will not have a unit assigned to it so nothing […]
Confirm Quote/Held Booking
PMS users only If you have created a quote or held a room for a customer, they may contact you to confirm their option. You can easily update the status of their booking and make amendments before sending them a confirmation. Upgrade Hold to BookingUpgrade Quote to Booking Open customer’s held booking. Amend the booking’s details as […]