We highly recommend sending us a test export of your data 1 week before your commissioning date, so we can check the data is okay and do a test run in a practice environment.
We will then require your final export the night before your account is commissioned, or the morning of commission (before 9am).
Any bookings made overnight after the bookings have been exported from your previous system, will need to be manually entered into your iBex account after the import is completed.
Please note that all bookings will be imported into a ‘pseudo’ room and rate plan, usually named “import”.
You can manually amend the bookings into their correct room and rate plans, but this won’t be required as they should be assigned to the correct units regardless.
Any data which is missing (eg payment records, guest details) cannot be imported into iBex if they are not included on the export file from your previous system.
We recommend checking your exported file has all correct data entered (eg no fields are missing) before handing it over to Seekom Support be imported.
Only bookings are able to be imported into iBex, and other details (eg rate plan values, credit card data) are not included in the import.
There are some restrictions when exporting from Resbook, which are:
- You cannot search bookings from when they were created, you can only search by Arrival date or Departure date
- You cannot export when searching for more than 1 year of data
Inside your Resbook account, go to:
- Full List
- *search date range – 1 year max*
- Export Details
You may need to do 2 or 3 exports depending on how many previous bookings you want to import, or how far forward your future bookings are.
*Please note we will not import bookings further back than 2 years historically