We highly recommend sending us a test export of your data 1 week before your commissioning date, so we can check the data is okay and do a test run in a practice environment.
We will then require your final export the night before your account is commissioned, or the morning of commission (before 9am).
Any bookings made overnight after the bookings have been exported from your previous system, will need to be manually entered into your iBex account after the import is completed.

Please note that all bookings will be imported into a ‘pseudo’ room and rate plan, usually named “import”.
You can manually amend the bookings into their correct room and rate plans, but this won’t be required as they should be assigned to the correct units regardless.

Any data which is missing (eg payment records, guest details) cannot be imported into iBex if they are not included on the export file from your previous system.
We recommend checking your exported file has all correct data entered (eg no fields are missing) before handing it over to Seekom Support be imported.

Only bookings are able to be imported into iBex, and other details (eg rate plan values, credit card data) are not included in the import.



Please follow the instructions below to export your data from Motel Mate

  • From the MM home page go to the “Managers” Tab
  • Click “Run Data Backup”This will ensure the data is the most up to date.
  • Then access the local disk drive.
  • There will be a folder called MotelMate
  • From here you want the booking.csv file as well as the guest.csv file
  • The files we get from MotelMate are bookings.csv and guest.csv

Once the files have been exported from the system you will need to send them to iBex support ( via email.

Due to the size of these files it is recommended that the Bookings file and the Guest file be emailed separately .

By default, the MotelMate export will not include payments.
This means historical bookings will display as paid (booking balance = $0), and future bookings will display as unpaid.


**Please note, that if your export is missing any data (eg payment records) you will need to contact MotelMate Support directly to enquire whether they can export this information for you. They may charge an additional cost for this**