Express Checkin

Introduction The express check in enhancement is designed to allow your customers to provide additional information between the time of their booking’s creation and them arriving at your property. The intention is to speed up busy reception areas by reducing the complexity around checking in a guest. This enhancement is split into two halves, pre […]

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SPF Records

Please note: These instructions are of a technical nature and are written for administrators who have the ability to alter their own DNS records (or have them altered). OverviewSeekom’s Mail Servers In a nutshell, our iBex system sends out emails to customers for different reasons. The address these emails are sent from are whatever is […]

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Create Email Templates

PMS users only Your iBex account is pre-set to use standard templates for confirmations, quotes, held and On Request bookings and cancellations. If you want to customise your own emails you can set up email templates which will automatically pull any required information from your property and booking details (such as Guest Name, booking dates, amount due, […]

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Scheduling Email Templates

PMS users only You can schedule any of your template emails to be automatically sent by iBex X number of days after a guest has made a booking, X number of days before arrival, or X number of days after departure. This is a great feature to send a final payment request, provide instructions on […]

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Auto Email Preferences

You can control who receives the pre-defined emails automatically from your iBex system. Note for PMS users: If you want your customers to receive your own emails you would change the settings here after you have made your own email template and set it to be sent out when required.   You setup your email […]

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Send an Email

PMS users only As well as iBex sending emails automatically, PMS users can also send any emails (either using an email template or a casual one off) at any time. Instructions When entering a booking into your iBex system you have an option to send an email confirmation which you need to select before clicking […]

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Email Log / Resend an Email

iBex logs all the emails that are sent from your system. Any email sent is logged as one of three options: Auto – If the email was automatically sent by iBex (eg confirmations, cancellations, etc) Scheduled – If the email was set to be sent by the email scheduler Manual – If the email was […]

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