iBex logs all the emails that are sent from your system.
Any email sent is logged as one of three options:
- Auto - If the email was automatically sent by iBex (eg confirmations, cancellations, etc)
- Scheduled - If the email was set to be sent by the email scheduler
- Manual - If the email was manually sent by a user
In instances where a customer advises that they did not receive it you are able to resend it to the same email address or a different one.
NB. This functionality will only apply to bookings made after 23rd Jan, 2013.
Instructions:
If you want to view a log of all the emails that have been sent through iBex and not just for a specific booking, you can use the Email Log option in the Reports section in the menu.
If you want to view the email log for a specific booking, there are a couple of options...
- In the Lead Guest tab of the booking (PMS users only)
- In the Logs box in the Overview Tab of the booking
- In V3 systems, the Email Log button once in the booking.
Once in the Email Log you can easily re-send the email by clicking on the Send button at the end of the email required.
When the Send option is selected, iBex will ask you to confirm the email address to send it to (which allows you to send it to a different email address if required).